Our primary focus is to equip and guide professionals who must
select, engage, and manage outsourced vendors. These Vendor
Managers must get the best from service providers, avoid waste,
and integrate the services delivered with company operations.

Build specific employee capabilities to manage vendors
Optimize team productivity in departments that outsource
Ensure vendor effectiveness and value delivering outcomes

Core service - “Managing External Resources” - workshop
for in-house training with a wealth of practical content
based on a carefully developed model of capabilities.
Used successfully in large and medium-sized companies
by IT Departments, Marketing, Customer Service, Training
and others. Adaptable to meet client needs and priorities.

Training for Vendor Managers - new or more experienced
Team workshop on outsourcing - whole team & manager
Workshop for team leaders - managers and execs only
Partnering workshop - Vendor Managers & provider agents
Delivering services workshop - for internal service groups
Competency Planning Model - capabilities for Vendor Managers