1 – Get the team working consistently and functioning as a team
Teams need common goals and must be able to work together to achieve those goals. A workshop can be an effective way of enhancing teamwork if it focuses on the goals, the process of achieving those goals, and ways of addressing obstacles constructively.
To be more effective, a workshop should:
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include information gathered from the team beforehand,
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have the team manager as a full participant,
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use independent external facilitators, capture solutions generated at the workshop, and
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commit to follow through on agreed actions.
Depending on the needs of the team, one of the Think180 workshops may deliver the approach and information required. (Click on Workshops for information on the workshops offered by Think180.)
Or, a workshop can be customized to meet your specific goals and objectives. (Click on Custom Training for information on how we tailor workshops to fit your needs.)
2 – Improve trust and productivity in a client-vendor relationship
If the delivery model includes joint planning and problem-solving, as well as looking for new and better ways to achieve results, then there is a case for creating a partnering relationship.
One effective way of doing this is to involve key representatives from both parties in a workshop focusing on partnership and specific delivery issues. (Click on the workshop title to see what is covered in the workshop, Creating Effective Partnerships)
Also listen to the podcasts, "Games That Vendors Play" and "Games That Clients Play"
3 – Improve the quality or productivity in vendor delivery
The approach for addressing this need depends on where problems or opportunities lie:
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If the vendor is not operating effectively, then that is where attention needs to be focused.
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If client managers responsible for working with vendor are new to the role or not working effectively, then a workshop on vendor management techniques is recommended. (Click on the workshop title to see what is covered in the workshop, Managing External Resources)
4 – Improve a consulting team’s abilities to manage projects and client relationships
First, identify if a problem exists with:
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the internal company processes or with the client, then an assessment review is recommended
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if the need is for the consulting team to be more skilled in these areas of management, then a workshop will likely create the desired improvements. (Click on the workshop title to see what is covered in the workshop, Delivering Professional Services)
5 – Manage and guard against being compromised by unreasonable demands ( from either a client or a vendor)
Internal company processes and how the other party (client or vendor) operates should be reviewed, along with identifying if this is an individual or team issue:
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If this is an individual issue, then coaching for that individual is an appropriate action. (Click on Coaching for information on how we coach and some areas in which coaching can be effective.)
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If the issues applies to the entire team, then a workshop focusing on managing client-vendor problems is recommended. (Click on Custom Training for information on how we tailor workshops to fit your needs.)
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